Privacy policy

Effective Date: May 2021

SafeJKA, SRL (“Rohos”) has published this privacy policy to inform you about how your personal or personally identifiable information are collected and used by the rohos  websites and rohos software (hereinafter “Software”).   SafeJKA reserves the right to modify or terminate this Privacy Policy at any time and within its sole and absolute discretion.

What information does Rohos collect?

When you order our products, or contact our support chat/email we collects the following personal or personally identifiable information from you:

• First name and surname;
• Email address;
• Company name;
• Language;
• IP address;
• Your country obtained from the IP address using Geolocation database;
• Website pages accessed;
• Browser version;
• Use of the Website.

How does Rohos use and share this information?

Rohos does not sell or share your personal or personally identifiable information to third parties.

Rohos uses your personal or personally identifiable information to provide you with service and support, to determine whether you are eligible for support, to resend you license keys, to optimize the Website and its content to your preferences;

During purchase process, some information collected by our registration provider ShareIt, FastSpring.com or PayPal. ShareIt \ DigitalRiver, is a Germany based e-commerce company, known for their long-term reputation, for professionalism and security. They have their own ShareIt Privacy & Security statement. No personal information will ever be shared with another company. Rohos have access to this infirmation, but does not copy it to other media. During support chat some of the information stored in ZenDesk or Gmail systems.

We do not even know users’ credit card information  this data is only available to the secure service of ShareIt, FastSpring or PayPal and they deal with it safely.

What information does Software collect?

Software optionally (default is ON) creates troubsleshooting log files on the computer where it is installed. The data contains the following personal or personally identifiable information from you your computers and attached hardware:

• Computer name , its LAN IP address and other minor characteristics;
• System account name, Active Directory group membership;
• Active Directory domain name;
• Hardware model, vendor name, serial number and its characteristics;
• Other parameters and characteristics of operating system;

How does Sofware use and share this information?

Software optiomally collect this information for troubleshooting purposes on local computer; The software does not send or share this information to any third parties. However you may share this information with SafeJKA for technical support and bug fixing and Rohos remove and delete this information from support system within one month after last communication message in the support chat.

How stop Rohos and Software to collect and use of my personal or personally identifiable information?

You may stop Software to collect and use of your personal or personally identifiable information by disabling Troubleshooting option in Software settings. Or you may inform Rohos to remove and delete all information and data received from you during support chat.

Sincerely,
SafeJKA team.